One of the frustrations of Demand Response, both for customers and program operators, is when program enrollees fail to meet the curtailment levels bid into the program. Utilities don’t get the amount of load reduction and customers lose out on DR payments.
There can be many reasons why this occurs but typically it results from one or both of two situations. The first is that the curtailment strategy employed is not sufficient to meet the bid in amount. Even though tests may be run, changes in the facility can impact the efficacy of a particular strategy – especially when it can takes weeks to get test results back. The second typical reason is that the facility was unable to initiate the curtailment strategy due to personnel not being available or in the wrong location to initiate the curtailment. Regardless of what the reason is, the frustrations are the same.
PowerConnect offers you a means to avoid your own and your customers’ frustration by automating the curtailment. PowerConnect also offers a means to get immediate feedback on curtailments to verify that the strategy being employed is generating the desired results. With a cloud-based subscription Software-as-a-Service platform, PowerConnect is affordable and easy to roll out to your customers. Use PowerConnect to keep your customers happy and keep yourself calm and relaxed.